Putrid Service from MTN

<p>Today is the 20th January 2017.</p> <p> </p> <p>I started yesterday phoning many numbers from MTN to upgrade my contract (I have 3 contracts with MTN)</p> <p>All the numbers phoned are listed on their site. I phoned two shops in the Pavilion one in Westville and two at Gateway in KZN. Despite phoning the whole of yesterday many times as well as the ********** 667 number absolutely no answer.</p> <p> </p> <p>The 808 number works but they just refer me to one of the other numbers that do not answer</p> <p> </p> <p>In desperation I went into the PAV the first shop could not help me as they had no stock of the phones and I went to the main store in Pavilion. There no one could tell me if they had stock and I was told to get into the que to find out. After 40 minutes I walked out as I had not been attended to and I had no idea if they had stock. I tried to get to the other store to see if they could order and after 15 minutes of waiting I walked out of that store as well</p> <p>I dropped in at Vodacom and despite a short que I was seen in 10 minutes and collected information regarding their contracts.</p> <p>I went back to work and tried again to phone all the numbers (from 12H00 to 14H30) many times to try and get someone to help me. No luck no one answers.(estimate 30 to 50 call attempts)</p> <p> </p> <p>As a result I am going to miss the special re the upgrade as there is no one to help me at MTN.</p> <p> </p> <p>I will be porting my number to Vodacom when my contract is up as at least I will be able to renew my contract and continue. MTN is obviously not interested in their customers.</p> <p> </p> <p>I deserve better than MTN and their putrid lack of service. I will also be porting my other contracts when they are up in April and later in the year</p> <p> </p> <p>The saddest thing is MTN still will not care as I am just 3 contracts out of millions.</p> <p> </p> <p>And this is a company that is meant to be a leader in communication and they cannot even answer their phones. They also do not seem to have a complaints line not that they would answer that either.</p>