Putrid Service and non cancellation

This is a re-post since nothing was done since Zukiswa last told it it will be. I called 4 times tonight regarding the cancellation of my contract (15/01/2015)<br> I was told I need to give a months' notice to cancel which I did. It was expiring on the 21/12/15 and I specifically said I wanted it cancelled, no more payments and no month to month billing.<br> 4 Calls made on the 15/01/16 regarding this: <br> 1) Fairly nice but unhelpful insisted on giving another number to call and quickly cut the call, the number was a fax number<br> 2) The lady transferred me to a number that doesn't exist without listening to me properly <br> 3) The lady Constance didn't let me finish my query and wanted to transfer me without listening and then rudely cut the call <br> 4) Emmanuel put me on hold , I waited for a ridiculous amount of time and then got put back into the queue <br> 5) I then got through to Lerato who put me to the manager , Finally I got to speak Macechapa who managed to assist me and compliments got to her for actually taking the time to assist unlike the rest of the staff.<br> <br> Your retentions did not contact us the first time, the second time nor did they after your reply to this post. PUTRID SERVICE!!!