1 reviews | Active since Nov 2011
Putrid service and cancellation
I called 4 times tonight regarding the cancellation of my contract (15/01/2015)<br> I was told I need to give a months' notice to cancel which I did. It was expiring on the 21/12/15 and I specifically said I wanted it cancelled, no more payments and no month to month billing.<br> 4 Calls made on the 15/01/16 regarding this: <br> 1) Fairly nice but unhelpful insisted on giving another number to call and quickly cut the call, the number was a fax number<br> 2) The lady transferred me to a number that doesn't exist without listening to me properly <br> 3) The lady Constance didn't let me finish my query and wanted to transfer me without listening and then rudely cut the call <br> 4) Emmanuel put me on hold , I waited for a ridiculous amount of time and then got put back into the queue <br> 5) I then got through to Lerato who put me to the manager , Finally I got to speak Macechapa who managed to assist me and compliments got to her for actually taking the time to assist unlike the rest of the staff<br> I will be incredibly relieved when my contract is cancelled and I will have no need to communicate with MTN. I wont pay anything for services after the 21/12/15
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees.
Please note that we have escalated your request to our Retentions team, They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees.
Please note that we have escalated your request to our Retentions team, They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you.
Kind Regards,
Zukiswa
REQ:***
