Putrid Service

I recently tried to put in an application with MTN as I am not happy with my current service provider after being with them for more than 12 years, never missing a single payment. Firstly MTN is impossible to reach if you not a current customer. They use a third party to do their applications (Mondo) Both MTN and Mondo consultants are terrible, there was fortunately two agents who tried to assist. My application was declined for this reason " Does not meet MTN criteria " very vague.

Eventually a gentlemen by the name of Albertus tried to assist and went a step further to see what the possible reason could be. Discovering that the decline was due to the application being processed on my business account instead of personal.

I then contacted MTN customer care via email AGAIN who keeps referring me to Mondo who is beyond useless and vague in their responses.

I wanted to move all my numbers to MTN due to better network and service on my prepaid number but I'm not sure I want to do that anymore considering the putrid service I've received trying to apply for a contract on my main number.