Putrid Insurance sevice

On 19/8/2017 I went to MTN Galleria to get a replacement for my lost phone which was on contract . All the paperwork was filled in and sent off.

I received a call to pay in R300 excess, which I did at FNB and I sent off the deposit slip. The following day I was called to say I need to pay in R50 more, I was told due to human error I had bee given the incorrect amount. I paid the money and sent off the deposit slip. I received a an email thanking me for the deposit.

I was told on 23/8 my new phone would be delivered to me within 5 days. On 24/08 I received an email stating that my replacement phone would be a Samsung S8 flat 64gig. I asked if I could go to a MTN store to pick up my phone but was to that the phone had to be delivered.

Since the email on the 24th confirming the phone specs I have sent numerous emails and tried calling ********** numerous times. The call ends after selecting all the options with a message saying the number dialed is not available.

I did get a call from a woman at Monitor Administrators saying that my previous phone was not in stock, I told her that I had been informed about that last week. She then told me that I would be receiving the Samsung S8 flat 64gig, once again I told her that I had been told all that information last week. She told me that because I had not paid in my excess the phone had not been ordered, even though I had an email thanking me for the payment. I repeated told her the payment was done, she repeatedly told me the phone was not ordered because I did not pay.

I offered to go to Monitor's offices to pick up the phone, but was told they do not have it and that I would have to wait for a delivery.

MTN and Monitor do not reply to emails or phone calls, PUTRID SERVICE!