EF
Eva F
1 reviews | Active since Oct 2011
20 Nov 2019, 10:19
PUTRID, DISGUSTING, REVOLTING SERVICE
If there was a zero rating it would be tooo much for the pain and torture I have had to endure. I received an answer from MTN Technicians: ***. Please note that the number was returned to Cell C, the client can contact the donor network and request an activation then port back to MTN. NOW I MUST CONTACT CELL C, I MUST SORT OUT THIS MESS! WHO IS THE PERSON THAT SENT THE NUMBER BACK TO CELL C, WHY WAS IT SENT BACK? WHY CAN I MAKE CALLS FROM THE NUMBER BUT NOT RECEIVE ANY? CAN I JUST HAVE MY PHONE REPLACED SINCE THERE IS NO ONE THAT CAN RESOLVE THIS IN 3 MONTHS!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Nov 2019, 11:21Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA
MTN South Africa's reply26 Nov 2019, 11:21
Official
Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA