1 reviews | Active since Mar 2015
Putrid customer service
I've just spoken to 3 different MTN customer care consultants and received the exact same unprofessional attitude from each one of them . They treat you as if you are obligated to know their SOP, and get very irritated and short off when you don't . Their telephonic etiquette is pathetic , in a nutshell basically they are highly unprofessional . The 2nd consultant even dropped the call without asking if there was anything else .They have no patience and I believe in this industry that is essential
Thank you for your post.
We apologize for the delayed response.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that Hello Peter is not part of MTN, this system has not been created by MTN the late repsonse is due to Hello Peter problems where the request has been pulled back and never allocated to MTN again for assistance.
We do apologize for the service received from the call center. Hope tht the next time you call for assistance that the service has been approved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that Hello Peter is not part of MTN, this system has not been created by MTN the late repsonse is due to Hello Peter problems where the request has been pulled back and never allocated to MTN again for assistance.
We do apologize for the service received from the call center. Hope tht the next time you call for assistance that the service has been approved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,