PUTRID ALL ROUND SERVICE

Nothing but endless problems, I upgraded my ongoing contract with MTN (which Ive had for several years now and have been doing it either instore, online or telephonically) 09 July 2019, notification was sent the 10 July 2019 saying that the contract was successfully upgraded, the sim card was upgraded the very next day and then the problems started. DSV the courier company was not very forthcoming regarding when delivery would be as MTN said it would occur the 12 July and DSV had eventually delivered 16 July 2019 (this after contacting DSV on several occations, being held on the line for half and hour and more every single time I called, the experience I had left a bad taste in my mouth and several calls later received my handset) clearly I was happy to finally have my phone as I was provided 30GIG data once off(which I didnt know MTN still did as I last upgraded 2 years ago) I only then noticed that I had not received the Bluetooth speakers and was forced to call MTN and everyone else on the planet (getting information like I would need to contact Sony - I upgraded to a Sony L3 with the speakers free) clearly I wouldnt do that as what proof do they have about this and no where on the internet had it advised this, after several calls I eventually spoke to Nobulelo Qamata (the supervisor) may I add every single person I spoke to at MTN at this point was either RUDE or clearly didnt know how to "brighten up my day" as their slogan goes, I was told about their online store having problems, (my problem is that no one had the decency to inform me as the client) this was done the 19 July, it is the 22 July 2019, I was told she was still attempting to get feedback regarding my free bluetooth speakers.....Today I realise that I have 12.58 GIG available but I cant use it, I used to use it to download large files(in the past with my last upgrade) I called MTN this morning spoke to Jaysharee, besides not asking me for my personal information to assist me directly instead of speaking in general to me as if I just joined MTN yesterday, wasted my time in telling me that the 30 gigs was for specifics U Tube(i very seldomly use this) FB which my normal data covers Whatsapp which is covered for on my normal data(my current package) Twitter and other social sites that I dont even use and went off on a tangent about the sales department that should have told me about this when I upgraded(she can clearly see I upgraded on their website) yet chooses to provide information that doesnt relate to me and besides speaking over me and repeating herself she wasnt much help, I ended the call.....Ive come to dislike MTN and Ive been with them for almost 20 years todate....