Putrid

I have send the below email to MTN customer care and complains on the 18 August, till today no one has contacted me , the billing my account for something i don't have , the laptop sitting somewhere at MTN.

'Can someone please assist me, I’ve been going from pillar to post with this query, I called all this numbers on the 17TH Sept from MTN ***,***,*** the head office and repair center ***. I DID NOT RECEIVED ANY ASSISTANCE…… I don’t even know who suppose to give me the IRMS refers that they are looking for. I bought a laptop which was sold to me by Mondo MTN, within 2 weekends of receiving the package there was a fault on the laptop , called MTN , I was told to take it to the MTN near shop , I took it to Maponya mall and they didn’t took it, they told me that I must call *** which I did and I was referred to Collect digital Planet ***. Eventually Platinum warranty desk collected the laptop, On Monday 13 September I was advised by supply that the package was send back to MTN. I am extremally disappointed, because am begin debited for something I don’t have….."

Should some decide to assist me , my account is BA***