Putrid

bought a laptop and two days later a better deal comes out, the agent assisting me did not tell me anything about this . I went back to the branch to sort this out I was told that they cannot downgrade my contract and that i need to call 808. agent says that they do not know about the new deals that will be released which is insane. my 7 days has passed and i have been calling 808 the entire week last week and not getting through. this is a way fro them to rob me from downgrading by saying that i did not do it within the 7 days but they do not answer the calls. the service and an agent telling me they cant assist me is absolutely insane when I bought the laptop over there and now i have to run around to try and cal them. THE BEST CUSTOMER SERVICE IN THE WORLD. YOU GUYS DESERVE AN AWARD FOR THIS. I even emailed customer service and still no feedback.