Put on Hold after Signalling intent to cancel

<p>So I have been calling MTN all morning because my contract is coming to an end. I get that the first thing you should telll me is that i'm elligible for an upgrade, that's your marketing and sales.</p> <p> </p> <p>I however do not get why I should be puton hold for over 10 minutes and then get cut off. The insurance department did the very same thing. When I'm 1st on the queue, I get cut off. Thank you for cementing my decision to cancel. I shall walk into one of your stores as soon as I have a bit of time and cancel it.</p> <p> </p> <p>Khanyisani</p>