AM
Andy M

1 reviews | Active since Nov 2011

06 Feb 2018, 13:28

PUSHED FROM PILLAR TO POST TO GET MY VOICEMAIL WORKING ON MY NEW PHONE

As usual with MTN you have to run around trying to first guess which number to use to make contact with this utterly useless service provider. When you do finally make it through to an outsourced service you have to explain the problem to 5 people. The simple situation is I had a fully functional voicemail message and service on an iPhone 6s and then upgraded to an IPhone x and suddenly people are not able to hear my voice message or leave a message. Everything on the net suggests that the local service provider must have a setting for "visual voicemail" but everyone at MTN is clueless to say the least. Eventually you have to call another number 083155 for technical service but after going through the useless menu you finally learn that you can't use the service from the device that you are phoning from and then the call is dropped due to the useless below par network that is MTN so you have to try again. This is without question the worst cell phone operator on the Continent of Africa which makes it probably one of the worst in the world. I remain without help from MTN and have to simply suck in the fact that they are unable to get a R24 000 device to work properly and certainly they do give a damn! I guess my next step for a simple solution is to generate massive bad press for MTN and then if I am lucky somebody will actually try and help me!!!!!

0
Replies (0)