Pure theft

I've been having contract with MTN for the last decade and last year June i was due for upgrade. I Upgraded and took insurance and since I was using a prepaid number. the guy (Bongani Khumalo Festival Mall) who sold me the phone knew I was not going to use the contract number on the new phone and he never tell me its compulsory to use that number for insurance sake. Thursday last week my phone was ****** while i was from nearby spar. Today I just received a call from MTN (Lungie Manzini the rudest woman i ever talk to) saying my claim is declined because I was using another number in my contract phone.

all these years I had insurance with MTN and the have been deducting my money but never tell me I should use the number in my contact for the phone to be insured.

This is just pure theft and i'm done with MTN, I'll stop the Debit order and I don't car even if they can take me to credit bureau. They wont get a sent from me.