Pure Incompetence and passing the buck

I am long standing MTN client and app**** for another contract online@13;35 on the 10th of September 2020 . I received an email confirming such with a reference number, I received a call on the 10 September 2020 @ 19:20 from ***, confirming the application, requesting verification of details etc after that was done she advised me that I need to go into an MTN store, I requested the status and she couldn't see or help as its not her department and she is only handling the credit vetting side.

At 12:10 today the 11th of September as instructed i visited the MTN store at Clearwater mall, after explaining what I had been told the consultant quickly told me there is nothing he can do as it was online, i didn't accept at which point he phoned two different divisions at MTN and 40 minutes later all i was told is that i have to phone ***, which then i did to have a 15 minutes conversation to be told that they cant assist or find the application and cant use the reference number because of some old system new system **** poor excuse and the only people that can assist are customer care 083 135, which i called and same they cant assist i must call *** cause that the direct sales and the customer care system is still on the old system and they cant help, i asked the consultant for the managers number at which point she provided me with the phone number for a completely different entity. So i phoned *** AGAIN AND SURPRISE THEY CANT HELP, FIND IT ETC BULL****!!!!!! then say why dont we do another application at which point i said no!!!! as this will create a duplicate, and then its extra credit check etc which will negatively impact my score. So moral NO ONE KNOW ANYTHING,IS ABLE TO HELP, ADVISE OR EVEN TRACK THE CALL MADE TO ME LAST NIGHT BUT YET ALL CALLS ARE RECORDED! GET A REFERENCE NUMBER THAT IS POINTLESS BECAUSE EVEN THE CONSULTANTS DOESN'T KNOW WHAT TO DO WITH IT OR INPUT IT ON THEIR SYSTEM CAUSE THEY'VE GOT A NEW AND OLD SYSTEM. PATHETIC PATHETIC PATHETIC