Pure disgust

I am currently shaking with frustration.Never in my life have a dealt with such disgusting customer service. In May 2026 I called in to get a settlement/closure balance for my contract. I was given a settlement balance of R2000.42 which I was told to pay in store within 7 days. I went instore and paid it immediately. After much frustration trying to call MTN to action the closure I sent a email to the customer care department on the 20th of May 2026 instructing contract closure. In Aug I see Mtn tried deducting again . I called in today to enquire why I am receiving a email with a balance and why they are trying to deduct. Only to be told that my contract is suspended and not cancelled. I was passed from department to department on the call. I then ended up by the most uneducated agent in customer service Katlego Naduna ,who gave me extreme attitude and blatantly told me that there is an outstanding balance that I have to pay and that it is my responsibility to have made sure that my closure request email was assigned to a consultant for closure and that no accountability was necessary on MTN's part. Never in my life as a client of any organisation have I been spoken to or treated in this manner. The fact that I as the client made numerous calls and went as far as sending a email to close my contract ,with no accountability taken from mtn , with my request not been actioned. Now I have to not only deal with the frustration of my contract still not being cancelled but to still be assisted by the most unfriendly and unhelpful agents is pure disgust. I would like to request a call recording for May 2026 when I was given a settlement amount . I would also like confirmation that my contract has been unsuspended and closed . Under no circumstances will I be paying any outstanding funds for a contract that I have settled in May 2026 and sent a closure request for . I do except to receive a call today