Purchased data not loaded and airtime goes AWOL!

I purchased the 2GB+2GB bundle for R149 on the Capitec app on the 14th of August 2021. Only 2GB loaded. I immediately emailed customer care. I received a reference number and a request for user information. I provided it. Radio silence. I sent a follow up email. Radio silence.

On the 16th of August 2021, R10 of my airtime disappeared. I emailed customer care. I received a reference number and a request for user information. I provided it. Radio silence. I sent a follow up email. Radio silence.

I'm out of pocket with money, data and airtime. Absolutely unacceptable MTN!