1 reviews | Active since Oct 2012
Purchased data bundle FROM MTN on 13/12 - 6 days ago - STILL WAITING FOR THE DATA BUNDLE.
<p>Purchased data bundle FROM MTN on 13/12 - 6 days ago - Paygate passed my electronic receipt and my credit card paid but MTN said the transaction failed.</p> <p>I spoke to the MTN call centre, Sejabaledi Gafane was very helpful, gave me my reference number SMC/ ********** 7096.</p> <p>However 6 days have passed with no news and no data either! So now been penalised for using data out of bundle...and I won't buy more just in case it happens again!!</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***