1 reviews | Active since Apr 2011
Purchased but not allowed to use, who to blame?
To cut it short, I bought R260 worth of data bbundles which translates to 2G on the 9th of July, oh plus an additional 2G which MTN offers. To my surprise, I can'tmake use of those gigs. Today is the 25th of July and still to date the 4Gigs is as is, I can't connect to the internet, WiFi is not functioning, it's almost as if I didn't buy anything. <br> <br> I've been calling the Call Center with no luck, holding the line as if waiting for Jesus to return. Tried twitter, that didn'thelp much, so I use this as my last resort.<br> <br> MTN what should one do to make use of the data that she proudly Bought with her own money, but two weeks down the line still fails to connect? I thought iit's probably because network in Randburg is shoooo terrible, let me give it a shot in other areas but still.....<br> <br> So I kindly ask, down on my knees, begging you please....refundmy R260! What's the use of having 4Gigs I can't make use of?? So please, pay back my money! You can reach me ony reliable vodacom number which is *** or alternatively make us of the domant MTN number which ***. If you can't give me your service, then I demand my money back!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
