1 reviews | Active since Nov 2016
purchase return policy
<p>I bought a cellphone J5 Prime On Thursday 3 November 16:21.</p> <p>The speaker started giving us problems on Weddnesday afternoon</p> <p>and could not even switch off the phone.</p> <p>Took it back on Thursday morning to be replaced as per MTN"s purchase policy.</p> <p>They refused to replace the phone stating the it"s the 8th day.</p> <p>As far as Im concerned, the 7th day was to end on Thursday same time since a day consist of 24hrs.</p> <p>A new phone that was hardly used for more that 3 days is being taken for repairs.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please can we request for device information such as IMEI no: to confirm and assist with you request on the return policy . Kindly send the information to the below address to action immediately.
Address:#CIPNow @mtn.co.za
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please can we request for device information such as IMEI no: to confirm and assist with you request on the return policy . Kindly send the information to the below address to action immediately.
Address:#CIPNow @mtn.co.za
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Attempts to respond to Kevin to the given address were futile. It's been 16 days already and still without a phone let alone a follow up from MTN.
Attempts to respond to Kevin to the given address were futile. It's been 16 days already and still without a phone let alone a follow up from MTN.