Punished for trying to do the right thing.

I went into Mtn Cradlestone to change my debit order date on 11 June 2015. I received a reference number to show that it is done. For 2 months I received no communication until 10 September when I get a rude sms at 4 AM saying if I don't pay 2 months instalments my account will be frozen. I then go to Key West and ask for the change and pay the outstanding amount. I received another reference. Today I go into Brooklyn Mall to check if it is done and guess what? The change is STILL not made. Do I have to sell a vital organ in order to change a debit order date????<br> <br> And to top it off the consultant at the call centre has the audacity to tell me that he can only help me once my account is paid up to date!