DN
Dominique N
1 reviews | Active since Mar 2009
20 Jan 2017, 11:24
PULLING TEETH
<p>I honestly don't know why you waste money paying people in your call centres. I've been trying to activate VPN for two days, but the lies are endless - between being told it's done and will be active in 2-24 hours, and then being told it can't be done at 808 - only via 1555. The one sends be back to the other and around around I go - 9 calls?! Nobody seems to have a clue what they're doing there, and you're wasting my precious time!</p>
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MTN South Africa's replyOfficial
07 Feb 2017, 15:12Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 15:12
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,