PUK code requested on a Saturday afternoon

I phoned the call centre/Innovation centre and spoke to Marvin Africa regarding a Puk code for my cell. As requested I send him an email (at 3:00:PM) as I have a business contract. He said he'll email the Puk code to me. <br> At 5:00PM I phoned again as I have not received an email. I spoke to Lewis and at this stage I was furious when I was told Marvin left and I did not receive and email with my Puk code. I was told that Marvin works with the business contracts. . <br> Lewis said he will help me I must just send the email/letter to him and he will email me the Puk code and phone me to make sure I have received the email. At 6:00pm Lewis phoned to confirm that he has send the Puk code to my email address. I received the Puk code and was really happy with the service I received from Lewis.