lR
lloyd R

1 reviews | Active since Jul 2015

26 Jul 2015, 20:41

PSD packet not activated

I just checked my data charges for the last billing period and noticed my data bundle was never activated,resulting in a high psd charge. I first checked with the call centre and they claimed I had app's or auto updates causing it.<br> I then checked my current billing period and noticed that I was being charged out of bundle charges even though I should have had a recurring data bundle, which seems that it was never activated since my upgrade on the 6th june 2015. so my first invoice since my upgrade is completely out of line with my normal monthly spend. I suppose I would have to foot the bill for the service providers incompetence. So after 18 years with mtn it seems I just lucked out with the \bitter connection". If mtn does check"

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 12:00
Official
Hello lukealex,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, you were provisioned with the 300MB for the month of June. Your usage for the month of June was 1557MB and since this was out of the 300MB you were billed at R0.99 per MB.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,