UU
User U

1 reviews | Active since Sept 2016

27 Sept 2016, 20:49

PSD CHarges pf R31000,00!!! For a mymtn call? 30MB=R31000 YOU MUST BE JOKING!!

<p>Okey so today i get an SMS, apparently my R25000 account limit has been exceeded. Being an engineer i don't lend it much attention as i know it surely must be wrong as i wasnt using my phone for data all day, i was on work wifi. Later on I get a weird shrivel down my spine and i decide to check my current spend. It says R31000!!!!</p> <p>Now look, I always keep my cellphone contract bill under R550 by monitoring it precariusly throughout the month so this is quite a shock. Tonight I go online and check my itemised billing. Some ***** at MTN has done 138 mymtn calls from my device? Explain that to me?? I DEFINITELY did not do that!! My phone was in my desk drawer the whole damn day. Not just is the 138 mymtn data charges weird... But they only charge me for one of them on the itemised billing?? And for that single one, which just for interest sake is 30MB they charge me R28400!</p> <p>Add VAT only that and you get to R31000. Please contact me, I am not paying this amount and I really think this is very very poor service</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Sept 2016, 20:32
Official

Thank you for your post.

We apologize for any inconvenience incurred.

kindly be advised that it was an error that occured on our end and it has been fixed you can check your bill now its in order.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

REQ:***