ALZ
Annami Language-van Zyl

1 reviews | Active since May 2010

16 Apr 2015, 14:36

PSD Calls & Promo Charges after contract expired

I have 4 contracts on an account with MTN. I used the MTN Active portal to complain about PSD calls on my contracts. I am charged PSD whilst using WIFI internet at home, besides that I am not signed up for the service and all my contracts have data. This practice must cease with immediate effect and MTN to refund all my contracts for such charges illicitly being debited.<br> <br> Also, my one contract .... 150 expired in 2014. I am still being charged a promo fee. I have complained about that over the telephone as well as the MTN Active portal, the fee is yet again on my account. This must cease with immediate effect and the charges refunded from July 2014 to date.<br> <br> I expect urgent action after this report, failing which I will take the matter on review with the Consumer Protection Office in Cape Town.

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Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2015, 09:36
Official
Hello AnniLang,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused.
This matter has been escalated to our billing department to investigate.

Regards,
Lawrence

REQ: ***