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Gerhard O
1 reviews | Active since Jul 2015
09 Jul 2015, 14:02
PSD Calls??
On my 3G account there are PSD calls which I'm billed for every month.<br> These amounts range from R800 to R1500 on top of my normal billing fees.<br> The funny thing is I don't use all my data and it is carried over to the next month .<br> So why these extra charges?<br> I was on the line for 40 minutes last night to 808 ,with nobody answering.<br> If you go to any branch you can buy a R15000 mobile device and activate a contract ,but you can't enquire on an existing billing issue???<br> I logged online queries(*** & *** & ***) ,but also with no response.<br> So MTN ,I really need someone to assist me or I will take my 4 lines and move it !
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MTN South Africa's replyOfficial
28 Jul 2015, 15:50Hello Gerhard10,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that your requests were responded to directly Presley Tempies, who has provided you with a breakdown of the charges as well as the call data records confirming the usage (***).
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that your requests were responded to directly Presley Tempies, who has provided you with a breakdown of the charges as well as the call data records confirming the usage (***).
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 15:50
Official
Hello Gerhard10,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that your requests were responded to directly Presley Tempies, who has provided you with a breakdown of the charges as well as the call data records confirming the usage (***).
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that your requests were responded to directly Presley Tempies, who has provided you with a breakdown of the charges as well as the call data records confirming the usage (***).
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,