LL
Lucinda L

1 reviews | Active since Jul 2015

02 Jul 2015, 11:39

PSD calls???

We recently noticed that our one contract has been billed with larger and larger amounts. Today I went onto MTN ACTIVE and saw that I'm being charged Over R1500 for PSD calls?? I looked back and I see the problem started in my April account. I on a MyChoice 200 contract and we were told that it works exactly like a Topup contract and we wouldn't get any nasty surprised. I see my calls are also being billed extra instead stopping calls being made once my minutes are finished. This is not what I signed up for MTN. I can't get hold of anyone on 808 and no one else can help.

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello LUCYSDL,

We are truly sorry for the service breakdown and for the delayed response to your post.

We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU.

The number provided and ID number is not linked to an account on our system. In order for us to assist in resolving the matter we will require the account details.

We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser

Best regards,