JT
John T
1 reviews | Active since Jul 2015
23 Jul 2015, 09:39
PSD Call Charges
In Early May 2015 I was shocked to receive an SMS from MTN informing me that my monthly spending limit of R2000 had been reached and that I was barred from making outgoing calls or sending messages.<br> I immediately called 808 to enquire as to what had happened, as to my knowledge I still had a remaining amount of data and airtime available to me.<br> The customer service rep informed me that my unbilled balance was currently on almost R5000 owing to \PSD Calls"made on that day totalling in the region of R4000.<br> I'd never heard of PSD calls until then"
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MTN South Africa's replyOfficial
31 Jul 2015, 11:04Hello Sajohnty9,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place as per the request from the National Credit Act. The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that as per the billing query logged, the packet switch data calls are valid and correct. As of the 1st of April the data bundle and data packages pricing increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place as per the request from the National Credit Act. The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that as per the billing query logged, the packet switch data calls are valid and correct. As of the 1st of April the data bundle and data packages pricing increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 11:04
Official
Hello Sajohnty9,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place as per the request from the National Credit Act. The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that as per the billing query logged, the packet switch data calls are valid and correct. As of the 1st of April the data bundle and data packages pricing increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place as per the request from the National Credit Act. The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that as per the billing query logged, the packet switch data calls are valid and correct. As of the 1st of April the data bundle and data packages pricing increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,