Provision Benefits ( Data, Minutes & SMS's)

<p>Hi,</p> <p> </p> <p>I am a loyal customer to MTN who has 2 contracts with them, and every month on the 14th they load my bundle benefits(data, minutes and sms's). However on the 14th of December 2016 they loaded the minutes on one of my contract's but not the data and the sms's. I tried contacting the customer service and the billing department but they couldnt help me, the first consultant that i spoke to advised that they had made a mistake and that they logged a request and it would take 2-24 hours to be attended to. Its been over 24 hours now and i still havent received any feedback. I did contact them in the morning and the manager that I spoke to mentioned to me that he will provide me with a number for head office but did not sms it to me up till now. He also mentioned that the mtn provisioning department does not have a contact number. How does a major company like MTN does not have a contact number for their provisioning department ... somethings very fishy here? </p> <p> </p> <p>I have had issues with MTN in the past but chose to ignore it back then, however this is totally unacceptable and the service that i have received from them is absolutely up to ****. When its time for us pay our bills and whenever they want us to subscribe to stuff, they continuously harass us... but when we complain they dont even want to help us .... the service that we as customers receive is to the dogs and its sad for me to say that i would never recomend MTN to anybody as a service provider.</p>