BW
Bronwen W
1 reviews | Active since Jul 2016
26 Jul 2016, 07:52
PROVIDE ME WITH FEEDBACK
<p>I sent my insurance claim for a damanged phoned along with the I-Fix report 7 days ago. No feedback (claim form says I shoudl have feedback within 2 days) and cannot get through to a consultant as the automated voice system is faulty and when I do speak to a human I'm cut off. In the meantime my phone is becoming more and more difficult to use and will probably stop working all together any minute now!</p>
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MTN South Africa's replyOfficial
26 Jul 2016, 12:17Good Day Bronwen Wilkins
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply26 Jul 2016, 12:17
Official
Good Day Bronwen Wilkins
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,