Prorata

MTN South Africa is the absolute WORST. I recently took a data deal from them and I have had to pay "prorata" amounts every month and these amounts ALWAYS pop up right after I have made payment. I then spoke to the one lady at the call center Anele who said that the reason my sim is not active is because of a R11.50 that has accumulated for bank charges due to a failed debit order however the FULL payment was made in store. I then called again where a very condescending call center agent said the R11.50 was due for a prorata payment. When I asked her if I could speak to her manager she said she needed to find out who her manager was. How shocking! To date the service with MTN has been the worst.