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JC
Juan C

1 reviews | Active since Apr 2014

05 Sept 2016, 16:39

Prophetic Service from MTN and the ITC department VVM

<p>Hello there.</p> <p>Yeah is the proof from Alice van der Merwe, that the account A ********** was being created and it's now on R0:00 REQ: ********** <br />And Attached is the proof of payments as well. I emailed all the proof of payment through to you more than six times, what more do you want??</p> <p>So get this sorted out immediately. The contract was signed over to Mnr Jorrie Jordaan. Will report MTN and VVM at the SAPD as fraught for using my ID number on MR Jorrie Jordaan's name!!</p> <p>Name: Roelof Jacobus Jordaan.<br />Account number: C ********** <br />Tell: ********** 716</p> <p>He is the new existing account holder of this A ********** Contract...</p> <p>you are using my ID number: ********** 036086.</p> <p>I want assistance as soon as possible!!</p> <p>Proof from Alice van der Merwe.</p> <p>C*I*P rep**** privately:<br />Aug 25, 2016<br />1 week ago<br />Thank you for your post.<br />We sincerely apologize for any inconvenience you may have experienced with our service.<br />As per our online discussion the account will be credited for the outstanding balance of R 646.90, account details for account A ********** is on your ID details as per confirmation.<br />Once the credit reflect the legal department will be requested to remove your name from the ITC list.<br />This will take +-21 working days.<br />We will be in touch with you again once finalized.<br />Kind Regards,<br />Alice van der Merwe<br />REQ: ********** </p> <p> </p> <p>Please I would like that Alice van der Merwe can give me a call ASAP! </p> <p> </p> <p> ********** 535</p>

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Replies (7)
JC
Juan C's update06 Sept 2016, 12:24
Reviewer Update

Please can Alice give me a call asap

MTN South Africa
MTN South Africa's reply07 Sept 2016, 16:22
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly be advised that an urgent request has been to alice to contact you with regards to your complaint .

warm regards

mike

REQ: **********

JC
Juan C's update12 Sept 2016, 12:06
Reviewer Update

Hello Nompumelelo / Alice van der Merwe / Mike
Please can you give me feedback an the account number A **********
The legal department keeps on phoning me regarding the A ********** account
Did VVM and ITC removed me from that list??
Please if you or Alive van der Merwe can give me a call.
Tel: ********** 535

JC
Juan C's update12 Sept 2016, 16:26
Reviewer Update

I'm still waiting for feedback! Please can someone assist me ASAP. Please can someone phone me now. like I'm asking via emailed and helloPeter. And no one is coming back to me.

Please can Alice van der Merwe and Nompumelelo call me asap.

Got feedback from you guys what says everything is fine but the ITC department keep on phoning me and arresting me on the phone.

Please can you contact me ASAP

Thanks Juan

tel: ********** 535

JC
Juan C's update12 Sept 2016, 16:27
Reviewer Update

I'm still waiting for feedback! Please can someone assist me ASAP. Please can someone phone me now. like I'm asking via emailed and helloPeter. And no one is coming back to me.

Please can Alice van der Merwe and Nompumelelo call me asap.

Got feedback from you guys what says everything is fine but the ITC department keep on phoning me and arresting me on the phone.

Please can you contact me ASAP

Thanks Juan

tel: ********** 535

JC
Juan C's update16 Sept 2016, 12:29
Reviewer Update

I'm emailing my ass off to Nompumelelo and Bonginkosi. For assistance, and no one is coming back to me. How many times do I need to email to get feedback from you guys. Please can someone assist me right now !!!!!

I'm also waiting for Alice Van der Merwe to contact me, it's now a week and I'm still waiting fo a call!!

Are you guys willing to assist or not??

Contact me on ********** 535

JC
Juan C's update18 Sept 2016, 16:11
Reviewer Update


Attention CEO!

I'm emailing my ass off to Nompumelelo Mashinini and Bonginkosi Hadebe. For assistance, and no one is coming back to me. How many times do I need to email to get feedback from you guys. Please can someone assist me right now !!!!!

I'm also waiting for Alice Van der Merwe to contact me, it's now a week and I'm still waiting fo a call!!
Are you guys willing to assist or not??

I want proof that the A ********** account is settled in full, and that I don't own anything on this account??
As well can I get some confirmation that my name is been cleared by the credit bureaus?

I emailed Bonginkosi and Nompumelelo to contact me, and it seems they aren't willing to assist!!

VVM keep on calling me and sms me. But the feedback I got from you guys via email is that the A ********** account is paid up in full, And that the file is closed, and that you guys will make sure to clear my name.

Now I want proof that the account is paid up in full as it states in the email. And so on that my name is been cleared by the credit bureaus ASAP!!

ID: ********** 036086
REQ: **********
Account: A **********
Tel: ********** 535
E-Mail: **********