Proof of Purchase

My name is Nthabiseng C Cele, I've been calling MTN almost everyday since last week, requesting Proof of Purchase. I want to reset my iPhone 7 with iStore, they want POP in order to reset my phone, I forgot my logins.

They said they can't find my account, since from last week...I called Mondo sales team, they can see my last instalment July 2022 but they can see the account.He said they changed system from Hellion to illula, that's the reason they can't pick it up on their system...They are using same system as MTN, I must contact MTN and request to speak to Team leader.

I called yester, spoke to Nomthandazo, explained my story, she said she will refer the query to Lesego, her TLeader, she will get back to me, I'm still waiting.

What a poor service I received from MTN, I was getting monthly statements from them but today it's hard to issue POP