Proof of Purchase

I am a former Nashua Mobile customer and obviously have moved to MTN now. My Samsung S4 mini stopped working - it just won't turn on or charge. To get it repaired I need proof of purchase. I have looked everywhere at home for this and cannot find it anywhere. I went into MTN Woodmead last week and they said they would get me a copy that same day. This did not happen. I phoned back that afternoon and everyday for the next few days and was constantly told 'the system was down'. Eventually I was told to ring the MTN hotline number ***) which I was on hold for 20-25 minutes. Once the consultant finally answer she assured me I would have it within 24 hours. This has not happened and I have not received any communication on when I might expect it a copy of my contract. I now am sitting with no phone and rely on it for work which is now being impacted. <br> <br> I find it ludicrous that MTN does not have a copy of my contract, and highly disappointed with the service that I have received from MTN. <br>