Promotional ****

Mtn had a promo running in January 2018, that if you upgrade in January 2018 you would get 2 months off your 24 month contract.

When my first debit order went off in January 2018, I went into Mtn Carlton Center to enquire why my debit order collected. I was advised that the last 2 months of my contract were free and not the first 2 months.

In December 2019 i called Mtn Customer Care after my debit order collected, but the agent on the line advised me to go back to the store because she did not know of such a promotion.

On the 06/01/2020 I wento into Mtn Carlton centre and my query was logged with ref: ***. On the 13/01/2020 I received an sms that my query has been resolved. Today I get an sms that my bill is on the way, when my account should be in credit if my query was resolved.

I called Mtn customer care today to follow up on my query and I was told to go back to the store, AGAIN!!!

PLEASE CREDIT MY ACCOUNT WITH THE 2 MONTHS AS PER YOUR PROMOTION! Unless the whole promotion was just a **** to trick people into upgrading.