1 reviews | Active since Jan 2014
Promotional Data NOT received - ONCE AGAIN
I recently upgraded my one cell phone number and I still have not received the 30GB promotional Data - It is supposed to be split into 10 GB per month for 3 months. Each Month I have to phone and complain over and over again to receive the data. Every Month. This month should be my last month to complain luckily.
I don't know why it has to be such a challenge! Other people I know who upgraded their phones before I did, does not have this issue. They receive their data without any issue.
This is terrible service! Why does one have to complain about everything before you get decent service!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request for activation of 10 GB promotional data for 3 months it should take within 2 to 24HRS to be activated.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request for activation of 10 GB promotional data for 3 months it should take within 2 to 24HRS to be activated.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team