1 reviews | Active since Jan 2014
Promotional Data Not Received
I recently upgraded my one cell phone number and I still have not received the 30GB promotional Data - It is supposed to be split into 10 GB per month for 3 months. I logged a call last week Monday to have this resolved and within 2 hours the call was closed. I made numerous calls to Mtn Customer care to resolve this for me. Every time I was told to wait 2 to 48 hours. I called them again today, Now it will be resolved tomorrow, I keep on hearing the same stories over and over, but my issue is not resolved!!
Good day Adam,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation this matter has been resolved as your concerns have been met.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Adam,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation this matter has been resolved as your concerns have been met.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,