FK
FEIDA K
1 reviews | Active since Dec 2018
03 Dec 2018, 17:41
Promotional data complaints
Hi, on the 23/11/2018 I bought a new contract cell phone and was assisted by Bradley who was very helpful, when I phone the activation department to move migrate the contract to my old number, they took the promotional 30GB that was supposed to expire on the 23december. I have logged the call with them but they are not helping in fact they closed the call, I want my data back as it is the only reason that a attracted me to buy this phone. They are giving me the runaround. Patrick is the guy that assisted me with activation.
Call me on ********** 203
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Replies (1)MTN South Africa's replyOfficial
05 Dec 2018, 06:49Good day Feida
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply05 Dec 2018, 06:49
Official
Good day Feida
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
