JK
Japie K

1 reviews | Active since Sept 2014

14 Oct 2016, 11:51

Promotional contract

<p>My promotional contract for my number ********** 400 ended end of September 2016. I contacted MTN to cancel this number in totally as I do not have use of this number anymore. I do have another contract phone with MTN. I received an email from MTN retentions stating: </p> <p>Good Day, Mr Knoetze</p> <p> Please be advised that cell phone number ********** 00 will be permanently cancelled on the 2016-10-06 per 30 days notice.</p> <p>Trust that the above is all in order.</p> <p>Best regards,<br /> MTN Retentions</p> <p>Reference Number: ********** 2</p> <p> I still get an email every day from MTN stating :</p> <p>Yello,</p> <p> Your 24 month promotional contract for mobile number ********** 00 is ending this month. </p> <p>Standard subs of R459.49 monthly will apply.</p> <p> Ts&Cs Apply.</p> <p>I contacted 808 Wednesday to ask why I am still getting this email as this contract is cancelled, Got it today 14/10 again. The person that answered my call told me that she send an email to the department where this email comes from. I am still getting this email so I does not lookk to me anything was done. I want this email to stop and if any charges is on my account for this number at the end of this month, I will sureley take this to the media</p> <p>Japie Knoetze</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2016, 14:56
Official

Good day Japie,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note according to our records your number has been deactivated.

We would like to assure you that we are actively working to improve our service levels.


Regards,

Bronwyn

REQ:***

Best regards,