YM
Yoliswa M
1 reviews | Active since Mar 2015
25 Mar 2015, 09:35
Promotion misleading about Steppa Tablet
Good Day Sir/Madam,<br> <br> I bought the Steppa Tablet, on promotion, on the 13/02/2015. The deal included 200MB data over a 12 month period. To date I have not received not any data.<br> <br> I have attempted the following:<br> 1. I called MTN 173 since the 27/02/2015 to raise my query of no data<br> 2. I have visited the MTN's Store in Melrose Arch every day during my lunch hour from the 17/03/2015 to the 19/03/2015<br> <br> I received following feedback over the duration of my consultation with MTN:<br> 1. Incorrect SIM Card was issued<br> 2. I needed to buy Airtime to the value of R 50.00 in order to qualify for the data
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
31 Mar 2015, 13:45Hello lwageba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply31 Mar 2015, 13:45
Official
Hello lwageba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
