Promotion application for the new contract
<p>I have years using this Mtn , early January i made an application to get the friday promotion . 50GB n 10 000 mtn to mtn calls plus 100 minutes to any network. I got an email the agent will call me in the next 3 business working days. No one called untill i decide to call on the 27 Feb 2017. Got a woman called Snegugu. Said i should send my docs to the ********** . I did that.. today on the 2nd of march i called to follow up. I got someone else, telling me if my application was not captured on the day of special i wont get it anymore. Exactly whose fault it is? Mine or ur employees. This is very annoying. I used online services because i had no time to go to stores. </p> <p>This bad services is not good at all and fair treatment is not considered for customers.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
How long will that take, as i called again and i spoke with pretty today , she sent an email to snegugu supervisor to see if the application will go through. Yesterday i was promised they will call me at after 4 o clock as they will be able to access my documents at around that time. No one called. Now im been told since my documents have not been captured. I will not recieve the promo i app**** for. Imagine. After so much of my time sending email for this kind of feedbacks.
How long will that take, as i called again and i spoke with pretty today , she sent an email to snegugu supervisor to see if the application will go through. Yesterday i was promised they will call me at after 4 o clock as they will be able to access my documents at around that time. No one called. Now im been told since my documents have not been captured. I will not recieve the promo i app**** for. Imagine. After so much of my time sending email for this kind of feedbacks.