Promo, video and YouTube data does not get used up at all

Hi MTN,

I have logged a complaint with your customer care team more than a week ago with no response from MTN as yet.

The complaint I have is that I have recently done a contract upgrade to an Mega M package. The package provides - 4 gb normal data bundle - 2 gb social media bundle - 2 gb video bundle

In addition to the above, I received additional data for the following which I won as an MTN gift. - 0.36 gb Showmax promo data - 0.67 gb YouTube promo data

The issue is that I have used up my 4gb normal data for the month however, I am unable to use the 2 gb video bundle (it does not allow me to use this data for any video streaming service on my phone). Similarly, it seems that I can’t even watch anything on ShowMax or YouTube because MTN is not allowing me to even use the above data . It seems that only my 4 gb of paid data is being used up when this should not be the case. As per your terms and conditions on your website, promo data should be used up first. And why can’t I use the video data bundle for anything ?

Please urgent assist to correct the above as I feel ****** because I am only allowed to use 4gb of the 8 gb I receive Every month.

Regards, Mitesh