LH
Linda H
1 reviews | Active since Mar 2009
10 Dec 2015, 10:53
PROMO SERVICE FEE BEING DEDUCTED
I renewed my contract earlier this year and opted for a sim only contract at R79.00 per month as I have got my own handset.<br> Since the upgrade I have been charged a monthly PROMO SERVICE FEE in the amount of R25.44 Excl. VAT. I have phoned the call centre on numerous occassions as well as gone back to the branch where I did the upgrade and still nothing has been resolved. I am tired of standing in queues and being put on hold at the call centre...over it!!<br> I want this amount STOPPED AND REVERSED. How many other people are MTN doing this to??<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Dec 2015, 13:11Hello linpin,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the promo service fee from the account and have also now credited your account for the past 6 months. The credit will reflect on the account within 24/48 hours.
We see that the store selected an incorrect promotion with the renewal, hence you were charged the promo service fee.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the promo service fee from the account and have also now credited your account for the past 6 months. The credit will reflect on the account within 24/48 hours.
We see that the store selected an incorrect promotion with the renewal, hence you were charged the promo service fee.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 Dec 2015, 13:11
Official
Hello linpin,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the promo service fee from the account and have also now credited your account for the past 6 months. The credit will reflect on the account within 24/48 hours.
We see that the store selected an incorrect promotion with the renewal, hence you were charged the promo service fee.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the promo service fee from the account and have also now credited your account for the past 6 months. The credit will reflect on the account within 24/48 hours.
We see that the store selected an incorrect promotion with the renewal, hence you were charged the promo service fee.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,