NT
Nick T
1 reviews | Active since Nov 2013
15 Apr 2016, 16:01
Promo Service Fee and Subscription Fee
I tried to update my MTNCHOICE1GB SUBS FEE to a 20GB because my circumstances have changed and I need more data. I was advised that as it is part of a \Promo\" = promotional contract I can't migrate to a more expensive package? I will still be paying the promo service fee for the WiFi router, I just want more data? How can MTN refuse to migrate my package?"
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MTN South Africa's replyOfficial
18 Apr 2016, 16:44Hello Nick T.,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, I have send you an email with full details of the package you would like to migrate to. Please respond the mail so we proceed with the migration.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, I have send you an email with full details of the package you would like to migrate to. Please respond the mail so we proceed with the migration.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply18 Apr 2016, 16:44
Official
Hello Nick T.,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, I have send you an email with full details of the package you would like to migrate to. Please respond the mail so we proceed with the migration.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, I have send you an email with full details of the package you would like to migrate to. Please respond the mail so we proceed with the migration.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***