MB
Martin B
1 reviews | Active since Jul 2012
24 Mar 2016, 17:50
PROMO SERVICE FEE
Hi there,<br> <br> Last week I upgraded my contract to a higher package, I have just received the monthly bill. I called 808 to query the items on my statement and was told that \PROMO SERVICE FEE\" is meant the phone received with the contract. This is very misleading and not inline consumer protection on transparency to costs.<br> <br> MTN needs to correctly itemise what we are being billed for."
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MTN South Africa's replyOfficial
28 Mar 2016, 20:27Hello geda.banda,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as part of our new packages our customers can now take handsets that have a pay-in fee, where the pay-in fee is broken down and divided over the contractual period. This means that instead of paying in an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. This is referred to as a Promo fee.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as part of our new packages our customers can now take handsets that have a pay-in fee, where the pay-in fee is broken down and divided over the contractual period. This means that instead of paying in an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. This is referred to as a Promo fee.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Mar 2016, 20:27
Official
Hello geda.banda,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as part of our new packages our customers can now take handsets that have a pay-in fee, where the pay-in fee is broken down and divided over the contractual period. This means that instead of paying in an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. This is referred to as a Promo fee.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note as part of our new packages our customers can now take handsets that have a pay-in fee, where the pay-in fee is broken down and divided over the contractual period. This means that instead of paying in an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. This is referred to as a Promo fee.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,