AC
Andrea C
1 reviews | Active since Nov 2015
09 Nov 2015, 20:58
Promo fee charged on a different/new contract
I lodged an enquiry into my account at the Glen MTN store on 16/08/2015, reference number-***. And after numerous calls and visits to the store and head office I am yet to get help. I am still being charged a promo fee for a handset I did not upgrade to since June 2015. Jabulani Ntinezo is the person who responded to the first enquiry but nothing has been changed as my account is still being debited. Please assist in the cancellation of this promo fee and my refund. Thank you
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MTN South Africa's replyOfficial
12 Nov 2015, 10:18Hello Andrea Christmas,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email us your recent certified id copy and an affidavit that states what hapened the email adress is *** and kindly state on the email that you are being charged for an upgrade that you never did and need this to be investigated a new request will be sent to ***** upgrade department.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email us your recent certified id copy and an affidavit that states what hapened the email adress is *** and kindly state on the email that you are being charged for an upgrade that you never did and need this to be investigated a new request will be sent to ***** upgrade department.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Nov 2015, 10:18
Official
Hello Andrea Christmas,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email us your recent certified id copy and an affidavit that states what hapened the email adress is *** and kindly state on the email that you are being charged for an upgrade that you never did and need this to be investigated a new request will be sent to ***** upgrade department.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email us your recent certified id copy and an affidavit that states what hapened the email adress is *** and kindly state on the email that you are being charged for an upgrade that you never did and need this to be investigated a new request will be sent to ***** upgrade department.
Regards
Nompumelelo
REQ:***