JF
Jeannette F
1 reviews | Active since Apr 2015
11 Sept 2017, 10:01
*** PROMO FEE ???
My 24 month contract is complete and I am due for an upgrade, which I don't want as MTN seem to charge you MORE for LESS airtime which is a *******. MTN also keeps charging for the handset although the 24 months are up and the handset is now paid for. This is **********, why do we have to keep paying for something that is already paid for in full. I demand that this gets removed from my bill with immediate effect!!!!
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MTN South Africa's replyOfficial
11 Sept 2017, 22:48Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 2017-08-15. The billing for the promo fee on the August invoice is valid and correct. There will be no charges for the September invoice not as yet generated to the account , the billing on the August invoice is from 11-7-2017 to11-8-2017.
The promo service is removed.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Sept 2017, 22:48
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 2017-08-15. The billing for the promo fee on the August invoice is valid and correct. There will be no charges for the September invoice not as yet generated to the account , the billing on the August invoice is from 11-7-2017 to11-8-2017.
The promo service is removed.
Kind Regards,
Alice van der Merwe
Best regards,
JF
Jeannette F's updateReviewer Update
17 Oct 2017, 14:12Surprise Surprise .... and the promo fee has not been removed for September 2017. I am still paying the exact same amount. PLEASE deliver on your promises!!!
JF
Jeannette F's update17 Oct 2017, 14:12
Reviewer Update
Surprise Surprise .... and the promo fee has not been removed for September 2017. I am still paying the exact same amount. PLEASE deliver on your promises!!!