lR
lee R
1 reviews | Active since May 2010
28 Dec 2015, 09:56
Promo Data
Hi<br> <br> I have complained several times about my promo data that was not loaded. In the last response i was told that the 3x 10GB data promo expired on 15 Oct but the sms that i recevied that made me upgrade my contract stated clearly at the end that the offer is valid till end Oct, if it expired on a certain date the message shoudlve stated so as per the Consumer protection act!<br> <br> \Y'ello. Get 30GB Data (10x3Months) if U upgrade or sign up for a new contract with any LTE Device. Offer valid til end October! Ts&cS. OptOut SMS STOP to 30246) "
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MTN South Africa's replyOfficial
28 Dec 2015, 13:50Hello leeR,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your 30GB promo bundle was loaded successfully on the 17 October 2015 at 15:07pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your 30GB promo bundle was loaded successfully on the 17 October 2015 at 15:07pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Dec 2015, 13:50
Official
Hello leeR,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your 30GB promo bundle was loaded successfully on the 17 October 2015 at 15:07pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your 30GB promo bundle was loaded successfully on the 17 October 2015 at 15:07pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,