1 reviews | Active since Nov 2014
Promises promises!
<p>In Nov 2015 I upgraded the second of four phones on my account. According to MTN I did not specify that it was phone no.2 so they upgraded phone no. 1. The user of phone 2 thought they had 30Gb free data and "used" them. Unfortunately the data was then charged (R6500) odd to Phone 2. After copious e-mails calls etc, it all went back to "we have to listen to the original call"(which they had already done about three times). Eventually it was verbally agreed (with Slindile Mdubo) that the data would be charged at bundle rates and a credit of about R3500 would be passed with an additional R1000 for goodwil. That was in June 2016 and despite repeated e-mails (June through November) requesting resolution, nothing has happened.</p> <p> </p> <p>No option but to hope that Hello Peter might do the trick.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***