tN
threshern N

1 reviews | Active since Jul 2009

11 Feb 2015, 13:41

Promises of an elusive email with current promos

I have requested on 3 seperate occasions over the past 2 weeks, an information booklet brochure of all offers that are available to corporate clients. I was advised that the call centre agent cannot send me the brochure and that the admin department will send same to me. I am still waiting 2 weeks later.<br> <br> I am due for an upgrade and no one really cares to assist. Dont know if MTN wants me to switch networks after being a customer for more than 10 years.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 12:03
Official
Hello threshern,

Thank you for bringing this matter to our attention.

Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.

I have taken your email address and sent it to the relevant department, they will be sending to you our latest offers on Cell Phone contract.

Kind Regards
Winnie Dlamini